Conditions of Sale & Return Policy:
- Items can be returned within 60 days of the purchase date unless otherwise specified on the product detail page. A 15% restocking fee applies to all returns.
- No returns or exchanges after 60 days from the purchase date.
- Items must be in the original packaging and original condition, used items can not be returned.
- Items purchased in volume (over 3 identical units) can not be returned or exchanged.
- Drop shipped orders are subject to a $10 fee per shipment.
- Custom-made and special order items can not be returned or exchanged.
- Product returns must first be authorized by a customer service representative and a Return Merchandise Approval (RMA) number must be provided.
- Shipping costs are non-refundable.
- Items shipped from the USA to international destinations may be subject to customs or brokerage import fees which the receiver is liable for.
- The owner/purchaser agrees that all goods remain the property of Eden Bath until full payment is received.
- The customer is responsible for all shipping fees and brokerage charges involved in returning a product for exchange or refund.
- Eden Bath is not obligated to pay labor or installation costs for the installation or un-installation of any product.
- Items created by hand or with natural materials may not be exactly as shown in the photos and due to the hand crafted nature of the products, fluctuations in color and size may occur.
Shipping & Damaged Merchandise:
- Eden Bath is not responsible for any time guarantees in shipping, we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.
- Many items shipped will require a signature upon delivery in order for us to verify receipt of the item.
- Inspect your items immediately upon receipt, if there is a problem with your order or goods were damaged during shipping them we must be notified within 48 hours of receipt. Claims made after this 48-hour window may be denied.
- Items with manufacturer defects or shipping damage will be fixed or replaced, the customer is responsible for shipping the defective or damaged item(s) back to us.
Product Returns & RMA:
- Any product return must have a pre-approved RMA number. To return or exchange a product you MUST fill out the online form located at https://www.edenbath.com/index.php?route=account/rma/rmalogin
- Once the return is approved, you will receive an email with instructions and the address for the return. FAILURE TO COMPLETE PROPER RMA PROCEDURE WILL RESULT IN A REFUSED SHIPMENT AND NO CREDIT GIVEN
By purchasing and installing our products, you agree that Eden Bath & Eden Bath And Home Group, its employees and affiliates cannot be held responsible for any accidents, liabilities, misuse of products or damage caused. Eden Bath & Eden Bath And Home Group cannot be held responsible for discrepancies, or inconsistencies that may occur due to manufacturing changes.